another encounter with process vs. content

I had another first hand encounter with process vs. content just the other day, as well as with conflict in marriage. My parents were fighting and my mom was later letting off some steam from the situation to me and I found out that the "Learner's style of dance" that one of the styles my dad seems to practice is the Blamers style. You see, my parents are self-employed. My dad does most of the physical work and my mom does most of the desk work. However, my dad has to write down the things that he does, record them in a log book, so that my mom can put them into the computer and send out the billing statements and such. But many times things get lost in translation and my dad blames my mom for a mistake on a billing statement when in reality it is mostly his mistake because he is the one who wrote the information down in the first place. And that is what a lot of their fights are about, but they focus on the content, the mistake made on a billing statement, instead of the process, of how things got lost in translation and how maybe a different system needs to be implemented. I hope that I will be able to apply what I have learned in this class in my own relationships and not fall into the bad habits of my parents. I am so thankful for all of these child, youth and family classes I have been taking because I think they will help me to have better relationships, a better marriage someday and raise my children well. So thanks:)